Privacy and Security Policy

Privacy and Security Policy

This Privacy and Security Policy applies to Pratimo LTD (“the Company”, “we”, “us”, or “our”) and governs your use of our online store available at www.pratimo.com (“the Store”).

Pratimo LTD is committed to protecting your privacy and ensuring the security of your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As Pratimo also operates in the Canadian market, this policy also aligns with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection and Use of Personal Data

We collect certain personal information from users in order to process orders, provide support, and enhance the shopping experience.

The personal data we may collect includes:

• Name and surname
  
• Billing and shipping address
  
• Email address and phone number
  
• Payment information (processed securely via third-party providers)
  
• IP address, device information, and browser type
  
• Cookies and user preferences

We use this data for the following purposes:

• Processing and fulfilling orders
• Managing user accounts and providing customer support
  
• Sending promotional or informational emails (only with your consent)
  
• Complying with legal obligations
  
• Fraud prevention and risk management

You can opt out of promotional emails at any time by clicking the “Unsubscribe” link in our emails or by contacting us at info@pratimo.com.

2. Data Sharing

Pratimo LTD does not sell, rent, or trade personal data to third parties.

However, we may share data in the following limited cases:

• With shipping and logistics partners to deliver your order
  
• With payment processors such as Shopify Payments, Stripe, or PayPal
• When required by law or government authorities
  
• To protect the safety, rights, or property of Pratimo LTD or our users
• All third-party partners are contractually obligated to comply with data protection laws and handle your data securely.

3. Payment and Card Security

Your financial security is our top priority. Pratimo LTD does not store any credit card information.

All transactions are processed using secure, encrypted connections through SSL (Secure Socket Layer) technology.

Your payment details are transmitted directly to the relevant bank or payment processor and cannot be viewed or accessed by us.

4. Cookies

Our website uses cookies to improve user experience, analyze traffic, and personalize content.

Cookies are small text files stored on your device that help us remember your preferences and improve your browsing experience.

You can choose to disable cookies in your browser settings; however, some parts of the website may not function properly without them.

5. Third-Party Websites and Applications

Our Store may contain links to other websites or applications for your convenience. Pratimo LTD is not responsible for the privacy practices or content of those third-party sites.

We encourage you to review their respective privacy policies before providing any personal information.

6. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your data is securely stored on servers that comply with UK and EU data protection standards.

We implement appropriate technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights (Under UK GDPR)

Under UK GDPR, you have the following rights:

• Access – Request access to your personal data.
  
• Rectification – Request correction of inaccurate or incomplete data.
  
• Erasure – Request deletion of your data (“Right to be Forgotten”).
  
• Data Portability – Request transfer of your data to another provider.
  
• Withdraw Consent – Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@pratimo.com.

8. Changes to This Policy

Pratimo LTD reserves the right to update or modify this Privacy and Security Policy at any time.

Any changes will take effect immediately upon posting on our website.

In the event of significant changes, users will be notified via email or website notice.

9. Contact Information

If you have any questions, comments, or concerns regarding this Privacy and Security Policy, please contact us:

Company Name: Pratimo LTD

Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: info@pratimo.com

Website: www.pratimo.com